What is your return policy?
Blank merchandise can be exchanged if we receive notice within 10 days of your purchase. A refund or exchange will gladly be given.
In order to receive a refund, your product(s) must be returned in new "sellable" condition, unworn, with tags, labels
Once we receive your return, and all items have been inspected to
The customer assumes full responsibility for any return shipping cost. Please allow 5-10 business days from the time we receive your item(s) to process your return.
Due to the custom nature of embroidery, decorated items
Due to the nature of use, the sale of Graduation stoles
There is a 15% restocking fee
What types of payments do you accept?
We accept checks (with
When can I expect to receive my items?
Orders placed for
All back orders will be shipped as soon as possible. You will be notified via email when your order is ready to ship.
Estimated Average shipping rates, actual shipping cost may vary, depending on package weight.
What is the average stitch count and cost of a logo?
The average logo is about 10,000 stitches. The cost would be $10.00 ($1.50, per 1,000 stitches), plus the setup cost and any digitization fees.
How much will it cost to get a custom image placed on my garment?
It depends on how complex or elaborate your image is. It is always best to email us directly at firstname.lastname@example.org to get started on your project. When you submit an image to us, that item is not just printed out and placed on to your garment. We digitize your item and prep it to be placed on your garment. First, our human designers actually recreate your image in our advanced software manually. Depending on your project, we then place that newly created image into our embroidery software, so that our machines properly place every stitch, making your design come out perfectly. This process involves several Team Members and takes time. If you are requesting a complex design, a design idea we have no image for, or something we will be making from scratch, that also may play a role in the time it takes to complete your project.
Can I Get A Discount?
We regularly send out special promotions to our VIP list subscribers. To be the first to hear about them, feel free to Follow Us On Facebook, Twitter, Instagram and our Newsletter Club. If you are in the Saint Louis area, we also offer promotions for our in-store visitors. When you check out with your items, we will enter your name into our rewards system, and after you reach your Rewards Milestone, you will get a discount on your next visit!
Why does it take so long to get my order?
Almost all of the items that we provide at M3 are made to order. That means that when you order an item, we take a blank item in our warehouse and build it from scratch, with our own equipment. This allows us to continually offer one of a kind, unique and trendy items that you will only find at M3. We thank you for your patience and understanding. We assure you that you are receiving a high-quality product made just for you.
Does your website show all of the items you sell?
Not in the slightest. While we do provide our website as a means for our national customers to see & purchase our one of a kind merchandise, we also have a multitude of items in our shop that you won't find anywhere else. This also gives us the ability to bring you new and improved items that no one else has when you see us at your local, regional and national conventions. Visit us today at 3761 Pennridge Drive, Bridgeton MO
Why don't I see my organization with items for sale?
While we cater to the divine nine, we also cater to other fraternity and sorority organizations as well. If you'd like to know if we can create items for your group, email us directly at email@example.com. If you do not see a divine nine org on our site, it means that 1. We may not currently be a licensed vendor with that org or 2. We currently do not receive enough business from that org to justify carrying those items. If you'd like more information, feel free to email us directly at firstname.lastname@example.org to get more information on getting your org on our website. We are currently licensed to sell Delta Sigma Theta paraphernalia, however, due to our licensing agreement with the organization, we do not sell any of their items digitally.